The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey from Logicalis, a global provider of IT solutions. The study, which questions 1000 CIOs from around the world, reveals the shift in the role of the CIO with the majority of respondents stating innovation, operational efficiency, and customer experience as their top priorities.
Over the last 12 months, there has been a notable shift in the defining aspects of the CIO role, with most respondents noting a significant increase in the time they now spend on innovation (79%), strategic planning (77%) and productivity (62%).
CIOs need to innovate to build agile and adaptable infrastructures which unearth hidden insights in the digital customer journey to empower closer customer connections. As IT leaders, they have the technical expertise to interpret customer engagement data and unearth hidden insights to improve the customer experience, optimise operations and achieve their business objectives.
Find out more on how CIOs see their role in revolutionising business infrastructure by downloading the Logicalis’ Global CIO Survey 2021-22.